Last Updated: June 2026
Every Tesla MedBed X purchase is backed by a 60-day, 100% money-back guarantee. If you are not satisfied with your purchase for any reason, you may request a full refund within 60 days of your delivery date. No questions asked.
The 60-day guarantee period begins from the date your Tesla MedBed X is delivered to your address, not from the date of purchase. This gives you a full 60 days to experience the product and decide if it meets your needs.
All purchases are processed through Digistore24. To request a refund, you can contact Digistore24's customer support directly through their website, use the order confirmation email you received at the time of purchase and follow the refund link, or visit our Contact Page for assistance in reaching the appropriate support team.
Once your return is received and approved, your refund will be processed within 5 to 10 business days. The refund will be credited to your original payment method. Please note that your bank or credit card company may take additional time to post the refund to your account.
To be eligible for a refund, the product should be returned in its original condition and packaging where possible. The refund request must be initiated within the 60-day guarantee period from your delivery date.
In addition to the product's 60-day money-back guarantee, your purchase is also protected by Digistore24's independent buyer protection program. This provides an additional layer of security and confidence for your purchase.
Original shipping on all USA orders is free. For returns, the buyer may be responsible for return shipping costs unless the product arrived damaged or defective. Please contact customer support for specific guidance on return shipping.
If your Tesla MedBed X arrives damaged or defective, please contact customer support immediately. We will work with the vendor to arrange a replacement or full refund including any return shipping costs.
For questions about refunds or returns, please visit our Contact Page.